Terms & conditions

Exchange & Credit

Most lenses have an optional 90 day exchange and credit facility. Lenses can be exchanged twice free of charge for up to 90 days from the original order. This option also allows the customer to return the lenses for 75% credit if the fitting is unsuccessful within the 90 day period. Lenses must be returned undamaged and the patients’ name, original order number and date must be quoted. If lenses are ordered without exchange, they can not be credited. However, this option includes free adjustments to the original lenses, where possible, for 90 days.

Volume Purchases

Discounts are available for volume orders.

Payment Terms

Thirty days from statement date. Settlement should be made in Pounds Sterling or Euro only.

Carriage & Insurance

All products are dispatched by courier or first class post and are automatically insured against loss or damage in transit.

Unopened Soft lens exchange policy

Any stock soft lenses in unopened vials or boxes can be exchanged free of charge within 30 days of dispatch date providing the packaging is undamaged.

Manufacturers Warranty

Defective lenses should be returned to us within 30 days quoting the original order number and indicating the nature of the defect. If the lens is faulty it will be replaced at no charge or a full credit issued providing there are no signs of wear or mishandling. This warranty does not affect your statutory rights.

Conditions of Sale

All prices and conditions are subject to revision without notice.

Value Added Tax

All prices quoted exclude VAT and carriage and insurance.